Complaints and Concerns

It is natural that parents or carers may, occasionally, have questions or concerns about an aspect of their child’s education or welfare at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework, behavioural problems or any other issue.  The School Governors and staff believe that it is in everyone’s best interest to resolve concerns at the earliest possible stage in a professional manner and at the most appropriate level.

Concerns will normally be dealt with by initially the child’s Teacher, Form Tutor or Head of Year and we encourage you to contact one of these members of staff in the first instance.  The majority of concerns will be resolved swiftly and informally in this manner to the satisfaction of all parties.  To assist you, staff email addresses and our Complaints Policy are available below, or you can contact us using the email form at the bottom of the page.

Should this fail to resolve the issue, please refer to the complaints policy below.

Useful Links:

Staff Contacts
​Complaints Policy

  • Rob Mullen, MD at c2c, said: “When we were approached to support it was a no brainer – this programme is at the heart of Thurrock’s local community & we’re incredibly proud to have been a part of something with such an important focus & impressive legacy." Read more Read more 10:50 AM - 24th March, 2023
  • All new summer clubs start from Monday 17th April ☀️☀️☀️ Read more 08:49 AM - 23rd March, 2023
  • On the week beginning the 13th of March St Clere's celebrated Sign Language Week! The theme of this year's celebration was "protecting BSL" and with this in mind the whole school took part in taster BSL lessons and activities during form time. Read more 10:10 AM - 22nd March, 2023