Complaints and Concerns
It is natural that parents or carers may, occasionally, have questions or concerns about an aspect of their child’s education or welfare at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework, behavioural problems or any other issue. The School Governors and staff believe that it is in everyone’s best interest to resolve concerns at the earliest possible stage in a professional manner and at the most appropriate level.
Concerns will normally be dealt with by initially the child’s Teacher, Form Tutor or Head of Year and we encourage you to contact one of these members of staff in the first instance. The majority of concerns will be resolved swiftly and informally in this manner to the satisfaction of all parties. To assist you, staff email addresses and our Complaints Policy are available below, or you can contact us using the email form at the bottom of the page.
Should this fail to resolve the issue, St Clere’s has defined procedures for handling serious concerns and complaints and clear information on this is available below, or by contacting the school.
The procedure consists of four distinct stages and, while we are committed to solving issues in a professional and non-adversarial way, it is expected that parents and carers will follow the procedure outlined below. This diagram outlines the complaints procedure: