Complaints and Concerns

It is natural that parents or carers may, occasionally, have questions or concerns about an aspect of their child’s education or welfare at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework, behavioural problems or any other issue.  The School Governors and staff believe that it is in everyone’s best interest to resolve concerns at the earliest possible stage in a professional manner and at the most appropriate level.

Concerns will normally be dealt with by initially the child’s Teacher, Form Tutor or Head of Year and we encourage you to contact one of these members of staff in the first instance.  The majority of concerns will be resolved swiftly and informally in this manner to the satisfaction of all parties.  To assist you, staff email addresses and our Complaints Policy are available below, or you can contact us using the email form at the bottom of the page.

Should this fail to resolve the issue, St Clere’s has defined procedures for handling serious concerns and complaints and clear information on this is available below, or by contacting the school.

The procedure consists of four distinct stages and, while we are committed to solving issues in a professional and non-adversarial way, it is expected that parents and carers will follow the procedure outlined below.  This diagram outlines the complaints procedure:

Complaints Procedures Flowchart 2

Useful Links:

Staff Contacts
Complaints Policy
Complaints Procedure and Complaints Form

Complaints and Concerns

  • *
  • *
  • *
  • *
  • Just before Christmas, the Drama Dept took some pupils to the acclaimed show Wicked. As impeccably behaved as ever, our students loved this popular show, which deals with modern issues in an entertaining and thought-provoking way. Next up: Les Miserables & The Twilight Zone! Read more 02:05 PM - 15th January, 2019
  • Read more 01:03 PM - 15th January, 2019
  • Christmas House Quiz results: 1st Wallace- 1450 points 2nd Brandon- 1393.5 points 3rd Conrad- 1367.5 points 4th Gordon- 1261 points. Brainiacs - top Form groups: year 7- Wallace2 year - Brandon1 year 9- Brandon year 10- Wallace2 Well done all! Read more 10:43 AM - 15th January, 2019
  • On 17 December GCSE Drama pupils went to see the acclaimed show Wicked. Our students loved the show, which deals with modern themes and issues such as feminism and prejudice in an entertaining and thought-provoking way. Once again, of course, they were all impeccably behaved. Read more 03:45 PM - 9th January, 2019