Complaints and Concerns

It is natural that parents or carers may, occasionally, have questions or concerns about an aspect of their child’s education or welfare at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework, behavioural problems or any other issue.  The School Governors and staff believe that it is in everyone’s best interest to resolve concerns at the earliest possible stage in a professional manner and at the most appropriate level.

Concerns will normally be dealt with by initially the child’s Teacher, Form Tutor or Head of Year and we encourage you to contact one of these members of staff in the first instance.  The majority of concerns will be resolved swiftly and informally in this manner to the satisfaction of all parties.  To assist you, staff email addresses and our Complaints Policy are available below, or you can contact us using the email form at the bottom of the page.

Should this fail to resolve the issue, St Clere’s has defined procedures for handling serious concerns and complaints and clear information on this is available below, or by contacting the school.

The procedure consists of four distinct stages and, while we are committed to solving issues in a professional and non-adversarial way, it is expected that parents and carers will follow the procedure outlined below.  This diagram outlines the complaints procedure:

Complaints Procedures Flowchart 2

Useful Links:

Staff Contacts
Complaints Policy
Complaints Procedure and Complaints Form

Complaints and Concerns

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  • Can i please ask that you use our official suppliers when purchasing new PE kit The PE kit should look like the below....... Read more 11:29 AM - 5th August, 2020
  • We are seeking to appoint an enthusiastic and professional Teaching Assistant to join our school. Read more 12:19 PM - 13th July, 2020
  • Mr Davies has been busy making buildings for his model railway. He has made lots of shops, a church, a school and he even made Walford Tube Station from Eastenders and Downing Street! Read more 09:06 AM - 4th July, 2020
  • Congratulations to Teddy Marlow on this fantastic achievement. Well done 🥇🥇🥇 Read more 09:05 AM - 4th July, 2020